Draft: not yet in effect
This policy is published for review ahead of the Pro launch. It takes effect on the date shown at the top of this page once that date is set; until then Pro cannot be reserved or purchased.
This policy covers The NIL Standard Pro. It is part of the Pro Terms of Service (/terms).
Before launch: reservations
A reservation puts a card on file and charges nothing until the launch date. You can cancel at any time before then from your account page under Manage billing, and you will never be charged. Stripe, our payment processor, shows a reservation as a free trial; that label means only that nothing is charged before launch.
Within 14 days of a charge
If you ask within 14 days of any annual charge, we refund it in full, provided your account opened 25 or fewer player outlooks in that billing period. For founding members the count starts when early access opens, 3 days before the launch charge, not at the charge. Other refunds are at our discretion.
Billing errors
A duplicate charge, or a charge made after you cancelled, is always refunded in full, whenever you ask.
After 14 days
Cancel at any time to stop the next renewal. Your access continues until the end of the paid year. There are no partial refunds.
How to ask
Email support@thenilstandard.com from the address on your account. A refund goes back to the original card, and it ends the subscription and your access at once.
Reminders we send
- A reminder 7 days before a reservation's first charge.
- A reminder 30 days before each annual renewal.
Contact
Questions about this policy: support@thenilstandard.com.